I know the following video has been around the Internet for quite awhile, but it has a great message for those of us in technology support positions! The beginning of the school year can be a stressful time. We have new devices to roll out, databases to maintain, accounts galore to setup, and training, training, and more training. Remember the principles listed below to help you and your tech team have a successful start to the school year!
- Help them conquer their fears! Many of our clients (teachers, employees,etc.) are fearful of technology. I believe this mainly stems from a fear of the unknown.
- Clients need to be trained so they feel comfortable with the device they are using. As a support professional provide training while you are troubleshooting an issue. This will help solve future problems, and provide the client with confidence to begin troubleshooting problems on their own.
- Always have patience! We were all noobs with technology at one point in time, and we all have our strengths and weaknesses. Provide a safe environment that no question is off limits. Build the client up rather than tearing them down.
- Have a light heart & smile! No matter what you encounter in your work day there is always some other person having a worse day than you. Be thankful for the employment and do your job to the best of your ability!