Category Archives: Education

Tech Support

I know the following video has been around the Internet for quite awhile, but it has a great message for those of us in technology support positions!  The beginning of the school year can be a stressful time.  We have new devices to roll out, databases to maintain, accounts galore to setup, and training, training, and more training.  Remember the principles listed below to help you and your tech team have a successful start to the school year!

  1. Help them conquer their fears!  Many of our clients (teachers, employees,etc.) are fearful of technology.  I believe this mainly stems from a fear of the unknown.
  2. Clients need to be trained so they feel comfortable with the device they are using.  As a support professional provide training while you are troubleshooting an issue.  This will help solve future problems, and provide the client with confidence to begin troubleshooting problems on their own.
  3. Always have patience!  We were all noobs with technology at one point in time, and we all have our strengths and weaknesses.  Provide a safe environment that no question is off limits.  Build the client up rather than tearing them down.
  4. Have a light heart & smile!  No matter what you encounter in your work day there is always some other person having a worse day than you.  Be thankful for the employment and do your job to the best of your ability!

Posted by on July 22, 2011 in EdTech, Education, Tech Support, YouTube


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Technology is No Substitute!

Link to: 100 Extraordinary Examples of Paper Art

One thing that worries me as an educational technologist is educators or schools using technology just for the sake of saying that they are using technology.  That while trying to keep up with the Joneses schools purchase more technology and cut out important educational experiences such as art, music, career and technical education, physical education, etc.  Of course technology can be used to enhance these subject areas but it should not replace them.

Viewing the linked gallery above I couldn’t help but wonder how much physical art will exist in 50-100 years.  Will all art be viewed on a screen?  I hope not!  While I feel blessed that I am able to access these art works via the Internet and technology a computer rendering of these same images would not be the same.

I hope schools around the world continue to allow children to get their hands dirty while playing with clay.  That we allow students to work with lumber and small engines in shop classes, and we continue to be blessed by amazing musicians playing physical instruments.

Have a great week!


Posted by on July 18, 2011 in EdTech, Education


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